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  Thrust on Technology
   
 
Information Technology is the backbone of the modern express delivery business and the Internet is a great enabler. Expressit has invested extensively in Information Technology with a view to harness its potential and couple it with the speed of the Internet as drivers of the business. The entire process from pick-up of consignments to delivery information updation is electronically driven. The Company provides each and every one of its customers a unique Customer Login and Password for tracking their own consignments and accessing MIS reports. The level of tracking & report formats are further customized as per individual customer’s specifications. Reports sent from Expressit can be seamlessly integrated into the client’s system for updation. Expressit’s computer networks are spread all across their branch network in India. It employs leased lines, broadband, internet connectivity and handhelds extensively to enhance communication speed. The Customer Service Cells located at the Metros are equipped with Automated Call Distribution Systems (ACDS) to provide quick response and support to customers. Some of the IT based business offerings are:
   
 
   
Fast Track through the Airway bill number and/ or customer reference number
Reports
Query Reports
Billing
Customised MIS
Online web based interface
   
 

The Company has indigenously developed a Customer Interface Application software programme, which includes an advanced state-of-the-art transaction track and trace system. Consignments are scanned from pick up through every transit point till delivery, using bar coding and laser scanner technology, transmitting updates immediately and automatically to its Central database. This enables customers to receive real-time, complete and accurate information about the status of their consignments.

Since Expressit processes shipments electronically, it has built sufficient safeguards to protect the databases of its customers from any form of compromise. As a further safeguard, it is in the process of acquiring an internationally accepted Certification for its data security measures.

   
 
 
 
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